First 100 buyers of Kraft Box will Get (1) one FREE leather pen holder!

FAQs

ORDERS

How can I pay for my order?

All payments on this site are made through Paypal, Dragonpay and PAYO Cash-On-Delivery.

Payment options:

When paying through Paypal/Credit Card, please expect and email confirmation that your payment has pushed through.

When paying through Dragonpay, please expect an email with the ff. information:

  • Account information
  • Instructions on how to proceed with payment
  • Time limit of when you can pay (Please pay a day before the deadline because validation of payments take 24 hrs.)

– Please always remember to VALIDATE your payments with Dragonpay or else our system will not process your orders. If you’ve validated your payment beyond the time limit set by Dragonpay, please contact them 

Below is a chart showing which payment facilities are supported by Dragonpay.

 

  • Legend:
    M – Supports Micropayments Plan
    NV – No manual validation required for these channels
    SV – Simple validation required (online encoding of certain payment details)
    RT – Real-time or near real-time (5 to 10 mins lag)
    SD – Same day processing (usually at end of day)
    ND – Next day processing

 

  • Additional Notes:
    For Cebuana, amounts less than P1,500 are processed in real-time via PeraPal. Amounts more than P1,500 are process by batch next day using the standard biller mechanism.
  • BDO OTC Cash Deposit with Reference No carries an extra P25 surcharge to end-users and does not require manual validation.
  • BPI OTC Bills Payment carry an extra P50 surcharge to end-users.
  • RCBC Online Banking has a surcharge of P5.00 to end-users.
  • RCBC Commercial Bank and RCBC Savings Bank OTC bills payment has a surcharge of P25.00 to end-users.
  • BPI ExpressOnline Bills Payment has a surcharge of P5.00 to end-users.
  • Lhuillier has a surcharge of P20.00 to end-user for first P30k. Then its P30.00 for every P30k thereafter.
  • PNB OTC Bills Payment has a surcharge of P25 to end-users.
  • Security Bank OTC Bills Payment has a surcharge of P50 to end-users.
  • Landbank Online (E-PaymentPortal) payments has a surcharge of P10 to end-users.
  • Landbank OTC Bills Payment has a surcharge of P50 to end-users.
  • ECPay outlets include more than 2,000 remittance centers, department stores, selected Western Union outlet, selected Tambunting pawnshops, ExpressPay, CVM Pawnshop, Ever Superstores, VIA Express, Natasha, Marikina Shoe Exchange, selected Petron gas stations, and many more.
  • PNBRemit, Ventaja-PayRemit, and Skyfreight are international OTC facilities targeting Filipinos living in Asia, Middle East, Western Europe and North America. Most Metrobank Remittance branches abroad can be served through Ventaja-PayRemit.
  • 7-Eleven is available selectively. Please contact us for details.
  • Globe Telco Operator Billing for prepaid and postpaid is available to selected merchants selling digital contents only.

For Paypal:

Even if you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

For Dragonpay:

You can pay for your items using your credit card or debit card. Please note that all credit card transactions and collection of credit card information is processed entirely by Dragonpay and we do not store any of your card information or details on our servers.

For PAYO:

  • After a successful order, you will receive the following:
  1. Order confirmation from Crazy About Paper
  2. Booking your order SMS from PAYO
  3. Item for delivery SMS from PAYO.
  • Please prepare the following for a hassle-free delivery:
  1. Active mobile number for easy communication
  2. In case you’re not available on the day of delivery, have someone to hand over your payment and accept your order/s.

NOTE:  Cash On Delivery has shipping charges depending on the weight of the items you purchased and your address location.

  • How long do I wait for my item after I receive a shipment email from the courier service?
  1. For Metro Manila orders:

         2 to 3 days.

  1. For provincial orders:

         5 to 7 days.

  • For orders with customization, we have a lead time of 2-3 days.
  • For art prints, since every product is made when you order it....

         Processing, printing and shipping lead time is 1 to 2 business days.

         Delivery lead time for Metro Manila is 3 to 5 business days then 5 to 7 days for provincial.

What if an item is missing from my order?

Item/s may be sent out in separate shipments. Please check your order status to determine if your item/s are being shipped separately.

If something is missing from your order, please email us contact@crazyaboutpaper.com

 

Do you accept international orders?

Yes, we do! Please fill up this form and send it to help@crazyaboutpaper.com

Name:

Email:

Address:

Contact Number:

Product/s Ordered:

 

COLLABORATIONS

I'm an artist, how do I collaborate my artworks with Crazy About Paper? 

We'd love to collaborate with you! Feel free to shoot us an email at contact@crazyaboutpaper.com

How do we collaborate our brand with Crazy About Paper? 

We'd love to collaborate with you! Feel free to shoot us an email at contact@crazyaboutpaper.com