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What’s the status of my order?
Please note that we have a lead time of 1-2 weeks due to the current pandemic situation. Shipping for Metro Manila orders takes 3-5 business days excluding weekends and holidays, while provincial orders can take 15-28 business days excluding weekends and holidays.
Help! The discount code I have isn’t working! What do I do?

Please check our social media posts to see if your cart matches the requirements! You usually have to meet a minimum spending amount for it to work, or to have certain products added to the cart. If after double-checking our promos’ fine print, your code is still not working, feel free to reach out to us at help@ilovebdj.com.
I won one of your online contests! How do I claim my prize?
Congratulations! To claim your prize, please fill up this form: bit.ly/BDJPromoWinnersForm. Kindly note that for all contests and giveaways, shipping fees are shouldered by winners.
I paid via COD. Why haven’t I received my order yet?

Thank you for your order! Please check your spam/junk folder for your order confirmation email. In that email, there’s a link to a form you need to fill up if you chose to pay Cash on Delivery. Otherwise, please fill up this form go.crazyaboutpaper.com/ordersCOD
I chose to pay via Dragonpay but I didn't meet the deadline. Can I still pay?
Hi! As part of our system, the reference number that Dragonpay gave you was tagged as Expired. We can do manual cancellation, and you may order again.
I received an incomplete order or damaged item. How can I get the missing parcel or replacement?
We’re sorry this happened! Please email us at help@ilovebdj.com and kindly provide the following details so we can address your concerns:
Name on the order, contact number, and order number.

Please also include a photo showing the problem with the product.

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