• Account


PROCESSING AND SHIPPING

1. Processing for Regular items - 3 Business Days (additional 1 day if with Customized Products) 
2. Processing for Print-on-Demand (POD) Items - 10 Business Days
3. Delivery for Metro Manila - 3-5 Business Days
4. Delivery for Provincial - 15 - 28 Business Days

*Note: For COD orders make sure you were able to double confirm your order by filling up the form (provided in the order confirmation email or you can click HERE) so we can proceed with processing your order.

Don't forget to check your Spam or Junk Mail if you don't see your order confirmation

 

 


COVID SHIPPING NOTE

 

Couriers all over the Philippines have been experience a host of different issues due first from Typhoon Odette, then the sudden rise of Covid Omicron variant. This has resulted to a number of inconsistent updates. This is a known issue for many major couriers as well as impacting a number of small businesses including ours.

How does this affect your order?

1) As a policy, we do our best to ship out the order in 1 business day. Sometimes the “scan” of the courier is pending pick-up, even if it’s picked up. The reason is related to the chosen courier that was unavailable with our given schedule. As such, to meet our goal of shipping to customers as soon as possible – we would choose another courier in this case may be FLASH or LBC. Another reason is that your location was tagged as a outside coverage area delivery area which means we need to find another courier that can handle the area or handle COD in that particular area.

2) Delayed Updates – we do our best to give you timely updates through the tracking number, and as much as we would love the systems to be as integrated – we are not yet at that point. We can only ffup like you with the courier in relation to the tracking number. If you don’t have a tracking number this is something we target to give to you in Customer Service. We wait on this information from the courier themselves which takes 1-2 business days from ship out.

3) Delivery estimates/Delayed Delivery – right now, the estimates are out the window because a number of branches of couriers are either skeletal team or in lock down because of a covid case. Everyone in the ecosystem is doing their best however as much as possible to move the items. We are limited with the current systems in the country – which hopefully with the growth of ecommerce will significantly improved.

4) Wrong item/Missing Item – Of course as with any company we do our best to avoid any kind of mistakes, however as our system has been plagued with issues of in/out of staff due to Covid, there are human errors that happen in the process. We are currently trying to minimize them as much as possible. We humbly request for your understanding. We are not as big as the many platforms but we are committed in doing what we can to serve.

We realize some of these might not be what you want to hear, but we want to be as transparent as possible. We’re a small team, we’ve been affected like most businesses drastically by the pandemic in each version of the lock down. We are doing our best to navigate this time and serve as we stand by our purpose to help Filipinos DESIRE a life full of love and joy and we do this intentionally through the planners. We appreciate your patience, support and understanding.

COD Confirmation

 

How to Track your Order


ORDERS

How can I pay for my order?

Check out all of these modes of payment we offer so that you can have a smooth and enjoyable shopping experience with us.


PAYMENT OPTIONS AVAILABLE VIA DRAGONPAY

For Paypal:

Even if you don’t have a Paypal account, you can pay for your items using your credit card. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.

When paying through Paypal/Credit Card, please expect and email confirmation that your payment has pushed through.

For Dragonpay:

You can pay for your items using your credit card or debit card. Please note that all credit card transactions and collection of credit card information is processed entirely by Dragonpay and we do not store any of your card information or details on our servers.

When paying through Dragonpay, please expect an email with the ff. information:

  • Account information
  • Instructions on how to proceed with payment
  • Time limit of when you can pay (Please pay a day before the deadline because validation of payments take 24 hrs.)

– Please always remember to VALIDATE your payments with Dragonpay or else our system will not process your orders. If you’ve validated your payment beyond the time limit set by Dragonpay, please contact them 

Below is a chart showing which payment facilities are supported by Dragonpay.

 

  • Legend:
    M – Supports Micropayments Plan
    NV – No manual validation required for these channels
    SV – Simple validation required (online encoding of certain payment details)
    RT – Real-time or near real-time (5 to 10 mins lag)
    SD – Same day processing (usually at end of day)
    ND – Next day processing

 

If you want detailed instructions on how to pay using some of those channels, click on the the payment channel you want to use:

Additional Notes:

  • For Cebuana, amounts less than P1,500 are processed in real-time via PeraPal. Amounts more than P1,500 are process by batch next day using the standard biller mechanism.
  • BDO OTC Cash Deposit with Reference No carries an extra P25 surcharge to end-users and does not require manual validation.
  • BPI OTC Bills Payment carry an extra P50 surcharge to end-users.
  • RCBC Online Banking has a surcharge of P5.00 to end-users.
  • RCBC Commercial Bank and RCBC Savings Bank OTC bills payment has a surcharge of P25.00 to end-users.
  • BPI ExpressOnline Bills Payment has a surcharge of P5.00 to end-users.
  • Lhuillier has a surcharge of P20.00 to end-user for first P30k. Then its P30.00 for every P30k thereafter.
  • PNB OTC Bills Payment has a surcharge of P25 to end-users.
  • Security Bank OTC Bills Payment has a surcharge of P50 to end-users.
  • Landbank Online (E-PaymentPortal) payments has a surcharge of P10 to end-users.
  • Landbank OTC Bills Payment has a surcharge of P50 to end-users.
  • ECPay outlets include more than 2,000 remittance centers, department stores, selected Western Union outlet, selected Tambunting pawnshops, ExpressPay, CVM Pawnshop, Ever Superstores, VIA Express, Natasha, Marikina Shoe Exchange, selected Petron gas stations, and many more.
  • PNBRemit, Ventaja-PayRemit, and Skyfreight are international OTC facilities targeting Filipinos living in Asia, Middle East, Western Europe and North America. Most Metrobank Remittance branches abroad can be served through Ventaja-PayRemit.
  • 7-Eleven is available selectively. Please contact us for details.
  • Globe Telco Operator Billing for prepaid and postpaid is available to selected merchants selling digital contents only.

Make sure to follow the correct instructions and don’t forget to VALIDATE your payments for the following channels: BDO Online Banking, Chinabank Online & ATM/OTC Banking, Rural Net and UCPB Connect. 

If you have PayPal, you can use your PayPal balance or a credit/debit card to pay.

FOR ORDERS FAQ

Q: Why can't my order be customized when I choose COD as a method of payment?

We don't allow cash on delivery for customized item to avoid cancellation of order. This is because once the item has been customized we can't put it back in our selling inventory and is considered damaged item already, So all Customized Order is considered FINAL

Q: What’s the status of my order?

Please check your inbox from BDJ with your order status. or check "How to Track my order" instructions above.

You can also send us a message through our Facebook Page (if you send us a message through FB please refrain from sending multiple messages as Facebook organizes our inbox with older message first - so if you send new messages it will be placed at the bottom and we might take longer to reach/answer your inquiry)

1. Processing for Regular items - 3 Business Days (additional 1 day if with Customized Products) 
2. Processing for Print-on-Demand (POD) Items - 10 Business Days
3. Delivery for Metro Manila - 3-5 Business Days
4. Delivery for Provincial - 15 - 28 Business Days

Q: I did not get any order confirmation.

Please double check your email and spam inbox if you received an email from BDJ. If you still haven't received any email please send us a message at help@ilovebdj.com

Q: My order status is “processing,” what does that mean?

“Processing” means we have received and confirmed your order, and we are packing your order, preparing it for turnover to our courier partner who will ship your package. Please note of our processing days

1. Processing for Regular items - 3 Business Days (additional 1 day if with Customized Products) 
2. Processing for Print-on-Demand (POD) Items - 10 Business Days


Q: My order status is “completed” but I haven’t received it yet. Why is this?

We commit processing (which means customizing, picking and packing) in 2-3 days. However, most of the time we process next business day. This is why we can not change orders once it's been submitted through the website.

When your item is picked up by the courier/assigned a waybill number that status in your order becomes FULFILLED. At this point this follows the Service Level Agreements with the courier partners, Metro Manila 1-4 days, Provincial 3-25 days (depending on location)

Please note some areas are deemed unserviceable. This is subjective meaning even if your area is serviceable by Lazada or Shopee, it does not mean ALL couriers can service your area.

 

Q: My order status is “shipped”. How do I track my order?

An automated email or text message from our courier will be sent to your email with the information so you can track your package. Please check your email and spam folder from time to time. 

Q: I haven’t received an update regarding my order. I ordered and used COD option. 

All COD orders will be reconfirmed via text once orders are undergoing processing. Please note that customization is only valid for PREPAID orders.

Make sure you were able to double confirm your order by filling up the form (provided in the order confirmation email or you can click HERE) so we can proceed with processing your order.

Q: There was a deduction on my GCash but my order status is “Unfulfilled”. Did my order push through?

Every order placed on our websites should get an “Order Confirmation” Email. Kindly check your spam folder for an “Order Confirmation” Email from us.

Your order status remains to be “Unfulfilled” because “Fulfilled” means your order has shipped out. So this means, your order at this point is “Confirmed” and will be “Processed” (prepared and packed for turnover to our courier partner) for shipping.

Q: I emailed you but there’s been no reply about my order

Please allow us 2-3 business days to respond to your email. Our team is answering emails on a first come, first served basis. There's no need to email several times as it will bump your email to the most recent instead of the earlier one. Your concern will be addressed as soon as we can. 

Q: I received my order in good condition, but I realized I want customization. Is it possible to return the product and have it customized

All orders made are final. What I would suggest is you consider gifting the item you already have, and then purchase another one with customization. :) Thank you!

 

FOR SHIPPING FAQ

General Note: Please expect delays in shipping out your orders due to lack of manpower caused by the pandemic. Rest assured we are doing our best to ship out your order as soon as possible.

Q: When do I get my order?

Shipping of Metro Manila orders takes 3-5 business days (excluding weekends and holidays) while shipping of Provincial orders take 15-28 business days (excluding weekends and holidays).

Please note some areas are deemed unserviceable. This is subjective meaning even if your area is serviceable by Lazada or Shopee, it does not mean ALL couriers can service your area.

If your area is consider unserviceable, our team checks other courier options that can cater to you. This automatically marks your order as a special case as it goes outside our typical process.

There are areas per LBC, that they allow deliveries but need to be picked up at their nearest location. This cases we do our best to contact you as LBC requires that the customer agrees to pick up the item at their said branch -- otherwise they do not accept the delivery. In the event we can not contact you, your order will be cancelled. This is why your contact information needs to be really updated in the order form.

Please Note: Some areas with localized quarantine controls may still experience delivery delays. Thank you in advance for your patience.

Q: Hi! Where exactly is GMA in the shipping?

GMA stands for Greater Manila area, the urbanized area surrounding Metro Manila, which includes Bulacan to the North, Cavite and Laguna to the South, and Rizal to the East (this is as per Google). If you are not part of these areas, you are not located in GMA.

Q: How much do I need to pay for the shipping fee? 

Shipping rates will depend on the weight of the items you purchased and your address location


FOR SPECIAL CASES

For Missing items, wrong order received and damaged items 

Please email help@ilovebdj.com with details of your order so we can resolve your concern on any missing products. Please allow us 3-5 business days. to process this for shipping. Thank you!


FOR INTERNATIONAL ORDERS

Q: Do you accept international orders?

Yes, we do! Please email Rona through operations@viviamoinc.com so she can properly assist you.

Q: What currency do you accept for payment?

All payments are made in US Dollars. We use PayPal’s secure platform to facilitate all payment transactions. PayPal accepts debit/credit cards via Visa, MasterCard, Discover and American Express.

Please note re: Duties and Taxes

All prices shown on the site are in Philippine Peso and are exclusive of all taxes and duties applied in countries outside of the Philippines.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

 

COLLABORATIONS

I'm an artist, how do I collaborate my artworks with Crazy About Paper? 

We'd love to collaborate with you! Feel free to shoot us an email at contact@crazyaboutpaper.com

How do we collaborate our brand with Crazy About Paper? 

We'd love to collaborate with you! Feel free to shoot us an email at contact@crazyaboutpaper.com